This Lunch and Learn focuses on patients who choose not to follow recommended medical treatment.
When a patient refuses medical treatment, the medical professional may feel frustrated, disrespected and angry towards the patient, which creates difficulties for both parties involved.
This webinar will educate medical professionals about shared decision making with the patient who is resistant.
We will discuss communication skills to assist in the shared decision-making process with a reluctant patient.
Finally, we will discuss understanding how to accept a patient’s refusal for medical treatment and learn how to acknowledge and agree to a treatment plan, which will be mutually satisfactory to both parties.
Channel Mutual Insurance Company of Arizona (MICA)